Last Updated: July 14, 2026
Thank you for choosing hospirabacteriostaticwater.com. This Shipping & Returns Policy explains how we process orders, ship products, handle returns, and assist with damaged or incorrect shipments. Please read this policy carefully before placing an order.
Shipping Policy
We currently accept and ship orders within the United States only.
Most orders are processed within 1–2 business days after payment has been successfully received and verified. Processing times may vary during holidays, promotional periods, or due to circumstances beyond our control.
To help maintain product quality during transit, orders are packaged securely using appropriate protective packaging.
Shipping Rates
- Standard Shipping: Flat rate calculated at checkout.
- Free Shipping: Available on qualifying orders when promotional requirements are met.
Shipping rates and promotional offers may change without prior notice.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
If you have not received a tracking update within three (3) business days after placing your order, please contact us at:
Email: [email protected]
Please include your order number so we can assist you as quickly as possible.
Delivery Information
Delivery estimates are provided by the shipping carrier and should be considered approximate.
Once your package has been transferred to the carrier, delivery times and transit updates are managed by the carrier.
We are not responsible for delays caused by:
- Weather conditions
- Carrier delays
- Holidays
- Incorrect shipping information
- Events beyond our reasonable control
Customers are responsible for providing complete and accurate shipping information during checkout.
Returns
Due to the nature of the products offered through our Website, returns are accepted only under limited circumstances.
To be considered for a return:
- The product must remain unopened and in its original sealed packaging.
- A return request must be submitted within 30 days of the delivery date.
- A return authorization must be obtained before sending any item back.
- Returned items must arrive in their original condition.
Unauthorized returns may be refused.
To request a return, please contact:
Email: [email protected]
Please include your order number and the reason for your return request.
Refunds
Once an approved return has been received and inspected, we will notify you of the status of your refund.
Approved refunds are generally issued to the original payment method within 5–7 business days, depending on your payment provider.
Unless required by law or due to our error, the following are generally not refundable:
- Original shipping charges
- Return shipping costs
- Products that have been opened, altered, or damaged after delivery
Damaged or Incorrect Orders
If your order arrives damaged, incomplete, or contains incorrect items, please notify us within 48 hours of delivery.
To help us resolve your request quickly, please include:
- Your order number
- A description of the issue
- Clear photographs of the package and product
When appropriate, we may offer a replacement, store credit, or refund after reviewing the submitted information.
Order Cancellations
Orders may be cancelled only if processing has not yet begun.
If you need to cancel an order, please contact us immediately after placing it.
Once an order has entered processing or has been shipped, it generally cannot be cancelled.
If cancellation is no longer possible, any eligible return will be handled according to this Shipping & Returns Policy.
Lost Packages
If tracking information indicates that a shipment has been delivered but you cannot locate the package, we recommend:
- Checking with household members or neighbors.
- Looking around your delivery location.
- Contacting the shipping carrier directly.
If you still need assistance, please contact us and we will work with you to help investigate the shipment.
Incorrect Shipping Information
Customers are responsible for providing accurate billing and shipping information.
We are not responsible for delays, returned shipments, or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.
Contact Us
If you have questions regarding shipping, returns, or your order, please contact us.
Website: https://hospirabacteriostaticwater.com
Email: [email protected]
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (U.S. Business Hours)
Research Use Only Notice
Products available through hospirabacteriostaticwater.com are supplied exclusively for legitimate laboratory and scientific research purposes.
Products are not intended for human or veterinary use. Nothing on this Website should be interpreted as promoting or encouraging any use inconsistent with applicable laws or product labeling.
Purchasers must be 21 years of age or older.